Privacy Policy

Last Updated: 15 October 2026

Welcome to Nifty Goods. Your privacy is important to us, and we are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, browse our products, place an order, subscribe to our emails, or contact our customer support team.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to your rights under applicable privacy laws.

1. Information We Collect

When you visit our website or make a purchase, we may collect personal information such as:

  • Your name and contact details, including email address and phone number.

  • Billing and shipping addresses.

  • Order details and purchase history.

  • Information you provide when contacting customer support.

  • Account information, if you create an account.

  • Payment transaction information provided by our payment processors.

We may also collect technical and usage information, including your IP address, browser type, device information, operating system, referral source, pages visited, and interactions with our website.

This information helps us operate our store, process orders, provide customer support, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and fulfil orders.

  • Arrange shipping and provide tracking updates.

  • Respond to enquiries and customer support requests.

  • Manage returns, refunds, and exchanges.

  • Process payments and help prevent fraudulent transactions.

  • Maintain and improve our website, products, and services.

  • Personalise your shopping experience where appropriate.

  • Send promotional communications where you have consented or where otherwise permitted by law.

  • Maintain business records and meet applicable legal obligations.

  • Protect the security and integrity of our website.

We only use personal information for purposes permitted by applicable law.

3. Shipping Information

Nifty Goods currently ships to all Australian states and territories and offers free shipping on all orders.

To fulfil your order, we may share the necessary delivery information with courier companies and other logistics providers. This information may include your name, shipping address, phone number, and order details.

Delivery timeframes may vary depending on your location, courier operations, public holidays, weather conditions, and other circumstances beyond our control.

Tracking details will be provided after dispatch where tracking is available.

4. Payment Information

Payments made through our website are processed by third-party payment providers.

We do not intentionally store your full payment card details on our own systems. Payment providers handle payment information according to their own security procedures and privacy policies.

We take reasonable steps to work with trusted providers to help protect payment transactions and reduce the risk of unauthorised access.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep essential website functions operating properly.

  • Remember preferences and shopping cart contents.

  • Understand how visitors use our website.

  • Measure website performance.

  • Support advertising and marketing activities where applicable and permitted.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

6. How We Share Your Information

We do not sell your personal information.

We may disclose relevant information to trusted third parties where necessary to operate our business, including:

  • Payment processors.

  • Shipping and logistics providers.

  • Website hosting and e-commerce service providers.

  • Email communication and marketing platforms.

  • Analytics and website performance providers.

  • Customer support service providers.

  • Professional advisers, regulators, or government authorities where required or permitted by law.

We aim to share only the information reasonably necessary for the relevant purpose.

Some of our service providers may process or store information outside Australia, and personal information may also be accessed from outside Australia in the course of operating our business. Where applicable, we take reasonable steps to address overseas disclosures in accordance with Australian privacy requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal obligations.

When information is no longer required and we are not legally required to retain it, we take reasonable steps to delete or de-identify it.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, modification, and disclosure.

However, no method of electronic storage or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

If a data breach occurs, we will respond in accordance with applicable legal requirements.

9. Your Privacy Rights

Depending on the circumstances and applicable law, you may be entitled to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate, incomplete, or outdated information.

  • Request deletion of personal information where applicable.

  • Withdraw consent for certain uses of your information.

  • Opt out of marketing emails at any time.

  • Raise a concern or complaint about how your information is handled.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding.

You can unsubscribe from promotional emails by using the unsubscribe link included in those emails. You may still receive essential transactional messages relating to your orders.

10. Third-Party Links and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

These third parties operate under their own privacy policies and practices. We are not responsible for the privacy practices of external websites that we do not control.

We recommend reviewing the relevant privacy policies before providing personal information to third parties.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not legally permitted to provide it.

If we become aware that we have collected personal information from a child in circumstances where it should not have been collected, we will take reasonable steps to address the situation in accordance with applicable law.

12. Marketing Communications

We may send promotional emails about products, offers, or updates where you have subscribed or where such communications are otherwise permitted by law.

You can unsubscribe from marketing communications at any time by following the instructions in the email.

Unsubscribing from marketing emails will not prevent us from sending essential messages about purchases, shipping, refunds, or customer service matters.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal obligations.

Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Information

If you have questions about this Privacy Policy, wish to request access to your personal information, or want to raise a privacy concern, please contact us.

Entity Name: Jacqueline van Elk

ABN: 24 127 981 321

Support Email: support@nifty-goods.com.au

Phone Number: +61 480 014 677

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST

Shipping Cost: Free shipping on all orders across Australia.

Thank you for shopping with Nifty Goods. We value your trust and are committed to handling your personal information responsibly.