Refund Policy
Last Updated: 15 October 2026
At Nifty Goods, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a clear and straightforward returns and refunds process.
1. 30-Day Returns
We offer a 30-day return policy from the date you receive your order.
To be eligible for a change-of-mind return, items should be unused, in their original condition, and returned with their original packaging, tags, and accessories where applicable. Proof of purchase or your order confirmation is also required.
If your item does not meet these conditions, please contact our support team to discuss your options.
Nothing in this policy limits your rights under the Australian Consumer Law, including your rights regarding faulty, defective, unsafe, or incorrectly described products.
2. How to Start a Return
To request a return, please contact our customer support team using the details below.
Email: support@nifty-goods.com.au
Please include your order number, the item you wish to return, and the reason for your request.
Once your return request has been reviewed, we'll provide instructions on how to proceed.
Please contact us before sending an item back so we can provide the appropriate return instructions. Approved returns are sent to our Australian warehouse:
Returns Address:
Nifty Goods Returns
9/2 Christina Road
Villawood NSW 2163, Australia
3. Damaged, Defective, or Incorrect Items
We want every order to arrive in good condition and match your purchase.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@nifty-goods.com.au.
To help us resolve the issue, please provide:
- Your order number.
- A description of the problem.
- Photographs of the item and its packaging, where applicable.
We'll assess the issue and work with you to determine an appropriate resolution, which may include a replacement, repair, or refund depending on the circumstances and your rights under Australian Consumer Law.
4. Items That May Not Be Eligible for Change-of-Mind Returns
Some products may not be eligible for change-of-mind returns, depending on their nature and applicable law. These may include:
- Customised or personalised products.
- Perishable goods.
- Certain personal care products where health or hygiene requirements apply.
- Gift cards, where applicable.
- Products that have been used, damaged, or altered after delivery beyond what is reasonably necessary to inspect them.
Please contact our support team if you're unsure whether your item qualifies for a return.
These exclusions do not remove any rights you may have under Australian Consumer Law in relation to faulty, defective, unsafe, or misdescribed products.
5. Exchanges
If you would like a different product, please contact our support team to discuss the available options.
Depending on product availability and the circumstances, we may ask you to return the original item before arranging a replacement or placing a new order.
Any exchange will be handled in accordance with applicable consumer law.
6. Refunds
Once we receive and inspect an authorised return, we'll notify you of the outcome.
If your refund is approved, it will generally be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Where applicable, refunds will be issued within the timeframe required by law. We'll advise you if additional information is needed to complete your refund.
If you have questions about the status of your refund, please contact us at support@nifty-goods.com.au.
7. Return Shipping Costs
For change-of-mind returns, customers may be responsible for return shipping costs unless otherwise agreed.
If an item is faulty, defective, incorrectly supplied, or otherwise covered by a consumer guarantee, responsibility for reasonable return costs will be handled in accordance with applicable Australian Consumer Law.
Please contact us before returning an item so we can confirm the appropriate procedure.
8. Order Cancellations
If you need to cancel or change an order, contact us as soon as possible after placing it.
If your order has not yet been dispatched, we'll do our best to accommodate your request. Once an order has been processed or shipped, cancellation may no longer be possible.
Your statutory rights remain unaffected.
9. Contact Information
If you have any questions about returns, refunds, exchanges, or damaged items, please contact our support team.
Entity Name: Jacqueline van Elk
ABN: 24 127 981 321
Email: support@nifty-goods.com.au
Phone Number: +61 480 014 677
Warehouse & Returns (Australia)
9/2 Christina Road
Villawood NSW 2163, Australia
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST
Thank you for shopping with Nifty Goods. We appreciate your trust and the opportunity to help resolve any issues with your purchase.